Company Culture

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Commitment to Customers

Meeting and exceeding customer expectations is our passion.

  1. We train every employee to treat our customers with the respect they deserve.
  2. We ask questions to ensure we have the best possible understanding of our customer’s need.
  3. We select the best professional available to address customer needs in the time frame promised. 
  4. Continuing education ensures that our licensed and certified technicians are the most knowledgeable in the market. 
  5. We carefully and thoroughly assess our customer’s needs with the best diagnostic tools available.
  6. We present each customer with written technical and price options for all proposed services.
  7. We always deliver quality solutions within the quoted price.
  8. If more complex issues escape our initial diagnostics, we re-assess the issue and provide our customer with a revised, written procedure and price—NEVER charging our customers an amount they haven’t approved in writing.
  9. We re-check and test all our work to ensure a quality solution BEFORE leaving our customer’s premises. 
  10. If our customer is not fully satisfied with the outcome of our work, we will continue to address the issues until our customer is fully satisfied.

Commitment to Quality

The Foundation of Quality

  • Pre-hire screening—John Moore Services completes the following background check on every prospective employee
    • work history and track record
    • safety record
    • references
    • proficiency testing
    • state license verification
    • criminal background check
    • drug screening
    • driving record
  • Post-hire training—John Moore Services invests in additional training for each newly hired technician
    • diagnosing problems
    • creating solution options
    • repair of all major brands of equipment
    • replacement of parts, components & systems
    • proper installation of new systems
    • customer courtesy
    • customer communications
    • business ethics & standard
    • spreparing estimate options
    • quality checking completed work
    • safety standards & practices
    • environmental stewardship
  • Supervision—John Moore Services has senior supervisors standing behind each technician
    • assist with more complex problems
    • liaison with original equipment manufacturers
    • assist with pricing options
    • on-site assistance or advice

John Moore Services continues to invest in the technicians we send to your home, delivering the highest quality results at a competitive price.